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INDO CANADIAN TRANSPORT CO A Division of ORBIT RESORTS Ltd.
9317193171
9317193171
booking@indocanadianbus.com
FREQUENTLY ASKED QUESTIONS
TRAVEL
Q: What are the bus departure timings?
A: We operate 24/7 with frequent departures, ensuring flexible travel options throughout the day.
Q: What time is the first and last departure?
A: Services run round the clock for your convenience.
Q: Where is the boarding point at Delhi Airport?
A: IGI Airport, Terminal 3 – Arrivals, Opp. Gate No. 6, Pillar No. 17.
Q: Will the bus depart on time from Jalandhar?
A: Our endeavor is on-time departure everytime
Q: What time bus reaches destination?
A: With average Travel time 8 hrs, as per your departure time
Q: What is the total travel time?
A: The average journey duration is around 8 hours, depending on traffic and departure time.
Q: Where are the passengers dropped at IGI Airport, Delhi?
A: IGI Terminal 3, Arrivals, opp Gate no 6, Pillar 17
Q: How early should I arrive before departure?
A: Please report at least 30 minutes prior to your scheduled departure.
Q: Are there stops during the journey?
A: Yes, we provide well-timed stops at quality outlets for refreshments.
Q: Are pets allowed onboard?
A: No, pets are not permitted.
Q: How much luggage is allowed?
A: 2 check-in bags + 1 cabin bag + a small personal item (handbag/laptop bag).
Q: Can I carry extra luggage?
A: Yes, additional luggage is allowed on a chargeable basis.
Q: Is there a charge for extra luggage?
A: Yes, ₹500 will be charged for extra luggage.
Q: Are baggage tags or any other form of identification placed on each bag?
A: Yes
Q: Can one pay at Booking counter at Jalandhar for a passenger traveling from Airport?
A: Yes, preferably in advance
Q: What payment methods are accepted?
A: We accept cards, online payments, wallets, and cash at select points.
Q: Do you accept card/foreign currency payment at Airport?
A: Yes, in exceptional cases wherein other alternative options have been exhausted
Q: Do you have phone booking/blocking facility?
A: No
Q: Do I receive a ticket confirmation?
A: Yes, e-tickets are shared via SMS and email after booking.
Q: Will the bus halt for emergency, extra washroom stops on demand?
A: Yes, within reasonable time-limits and subject to nature of emergency, keeping in mind timely arrival at airport for all passengers to take their flight
Q: Will the bus wait in case of flight delays?
A: With frequent departures, you can board the next available bus within the valid booking window.
Q: Will the bus wait for a passenger at airport if flight is delayed?
A: We have 24 by 7 departures at airport and next available bus will be provided to the passenger with advance booking, within 24 hour window from arrival time provided at the time of booking
Q: If flight/trip is cancelled, does one get full refund for cancelling the ticket?
A: Kindly refere cancellation and refund policy
Q: Will the bus wait if passenger is late at Jalandhar?
A: Maximum 5 minutes, keeping in mind timely arrival for all other passengers to take their onward flights
Q: If a passenger misses his bus at Jalandhar, can he travel by the next available bus?
A: Yes, after purchasing fresh ticket for next scheduled departure, subject to availability
Q: What happens in case of delays or missed buses?
A: Our team assists with the next available option, subject to availability and policies.
Q: If a passenger forgets his luggage, how can he/she retrieve it?
A: Contact our Call Center at +91 97319731, or visit our nearest lounge.
ON-BOARD SERVICES
Q: Will there be complimentary water onboard?
A: Yes, every passenger is provided with complimentary bottled water.
Q: Are meals or snacks provided onboard?
A: Meals are not served onboard, but we have well-planned stops at quality outlets for food and refreshments.
Q: Is onboard Wi-Fi available?
A: Yes, Wi-Fi is available onboard, subject to network availability during the journey.
Q: Are there charging points available?
A: Yes, charging points are available so you can stay powered throughout your journey.
Q: What kind of comfort can I expect onboard?
A: : Our Volvo sleeper and seater buses are designed for a smooth, comfortable ride with spacious seating and clean interiors.